This will allow the school system to optimize the platform for grades PreK through 5 that are still using it unlike sixth through 12th grades that have temporarily stopped using the program.
Also, according to a media release the survey about K12 will be a tool to bettering the overall user experience on My Online School.
Parents of students enrolled in those grades can find the survey in English, Spanish, and Haitian Creole and the district encourages to answer it as soon as possible.
“Miami-Dade County Public Schools (M-DCPS) recognizes and regrets the difficulties our students and families experienced during the first week of school. While there were a number of technical issues affecting network connectivity and the K12 platform, the District is confident of a more seamless implementation of My School Online in the second week,” reads the media release.
According to Miami-Dade Schools, K12, which is the company that supports My School Online, is committed to making a number of enhancements to the platform during this week that the district will closely monitor until September 11.
“At that time, the District will determine whether or not to continue using K12,” was announced.
Anyone having technical problems with My Online School, can contact the student’s school or the distance learning helpline at 305-995-HELP (4357).